SERVICES COUNTER

Your journey, supported at every step.

At ICDET, we believe that the success of every Erasmus+, ESC, internship, or cultural adventure depends not just on a good project or host, but on the experience surrounding it. That’s why our Service Counter is your all-in-one support hub — designed to make your stay in Bulgaria smooth, meaningful, and full of opportunities.

From the moment you arrive to the moment you leave, we take care of the details: housing, logistics, cultural immersion, work placement, safety, connection to local life, and personal growth. Whether you're here for a few days or several months, we’re here to support, guide, and empower you — every step of the way.

Comfortable stays for unforgettable days.

We provide high-quality housing options that ensure safety, comfort, and convenience:

Hotels (3/4)** – Ideal for short-term stays or groups, these include rooms for up to 3 people with professional services, regular housekeeping, and delicious meals through half- or full-board packages. Located close to transport lines and city points of interest.
Apartments – Designed for long-term mobility, our apartments offer privacy and community at once. Participants stay in single or double rooms within fully furnished shared apartments (kitchen, living room, bathroom, Wi-Fi). Located with easy metro access to the city centre, airport, and major stations.

Each option is selected for safety, cleanliness, and accessibility.

From arrival to departure — we’ve got you.

No need to worry about navigating a new city right away. ICDET offers personal pickup and group transfers from:

Sofia Airport
Central Bus Station
Sofia Railway Station

Our drivers or guides will ensure you feel welcomed and supported the moment you arrive. Return transfers can also be arranged upon request.

Discover Bulgaria through local eyes.

Your mobility is more than work or study — it’s about living an adventure. We organise:

City Tours in Sofia: parks, monuments, markets, neighbourhoods
Day Trips to places like Plovdiv, Rila Monastery, Veliko Tarnovo
Seasonal Getaways: beach, mountain, or historical events
Social Nights: traditional dinners, games, and community events

Each experience is thoughtfully curated to help you understand Bulgaria’s culture, history, and people — while having fun with others.

Skill-building that lasts beyond your stay.

We provide structured, flexible training programs in key areas relevant to youth, education, and career development:

Digital skills (IT, coding, digital marketing)
Soft skills (communication, leadership, time management)
Professional fields (education, youth work, business, tourism)
Bulgarian language – Intensive or weekly courses for ESC and interns, adapted to your level (A1–C2), using real-life situations and active conversation methods.

Training can be certified and is delivered by experienced educators.

Learn by doing, grow by exploring.

We match participants with placements that suit their background, study field, and goals. We collaborate with local businesses, startups, NGOs, and institutions to offer internships that are:

Purpose-driven
Professionally relevant
Supervised with mentoring

We also arrange workplace observation visits so participants can explore how Bulgarian systems operate compared to their home country, sparking reflection and innovation.

Connect with excellence.

These tailor-made programs combine institutional visits, seminars, and cultural experiences for professionals, teachers, school leaders, and staff. Visits include:

Ministries or municipal departments
NGOs and private companies
Educational institutions

Participants engage in structured learning, discussions, and networking based on their professional goals. We assist in documentation, translation, and follow-up networking.

Learning through nature, play, and challenge.

Our seasonal camps provide youth and volunteers with powerful experiences outside the city:

Adventure-based team challenges
Cultural exchange nights
Wellness, mindfulness, and skill-sharing activities
Nature hikes and outdoor education

These camps are organised with youth development in mind — combining non-formal learning, intercultural understanding, and friendship.

Because peace of mind matters.

Our staff is available 24/7 to respond to emergencies — medical, legal, emotional, or personal.

You’ll receive an emergency card with key numbers and can always reach us by phone or WhatsApp. We work with hospitals, embassies, and authorities if needed.

Active learning at its best.

ICDET offers tailor-made workshops and seminars on a variety of topics, including:

Media & Information Literacy
Digital tools for education
Intercultural communication
Entrepreneurship and career readiness
Led by international trainers, our sessions are engaging, practical, and inclusive.

Dialogue that makes a difference.

We organize formal and informal round tables, forums, and meetings where participants can:

Present ideas
Share challenges and good practices
Debate social topics
Network across borders and sectors

Interpretation and moderation are available upon request.

Behind the scenes of success.

We facilitate job shadowing programs for students, teachers, and professionals who want to observe, ask questions, and understand daily workflows in a foreign organisation.

Programs are tailored to:

The role you want to shadow
The goals of your observation
Reflection and feedback sessions after the experience

Open doors to global opportunities.

Thanks to our extensive network, we can connect you with:

Local businesses
International NGOs
Governmental institutions
Experts in various sectors

Whether you’re looking for partnerships, career inspiration, or mentorship, we help you connect strategically.

Get online, get organized, get going.

We offer assistance with:

Erasmus+ App, ESC Portal, OLS access
Local SIM cards and internet options
Public transport cards
Google tools & communication platforms

You’ll receive a starter guide and have access to a digital buddy (volunteer or staff) to help you settle in.

Your health is our priority.

We provide:

Guidance on accessing public/private healthcare
Mental health resources and coaches
Local pharmacy and emergency contacts
Wellness tips for stress, culture shock, or adaptation

We also offer check-ins and support through wellness-focused activities during longer mobilities.

Simplifying your bureaucracy.

We help you complete the required documents, including:

Insurance coverage setup
Residence declarations
ESC or internship contracts
Erasmus+ Mobility Tool forms

Clear instructions, templates, and personalised assistance ensure that everything is handled properly.

Be part of something bigger.

Looking to make your stay more meaningful? We can connect you to:

Local volunteering opportunities
Cultural festivals
Youth-led activities
Environmental or solidarity actions

These experiences help you bond with locals and leave a positive footprint.

Live like a local, feel at home.

We’ll show you:

Where to shop affordably
How to use public transport
Where to find laundromats, gyms, or cafes
Student-friendly places and discounts

You’ll receive a “Living in Sofia” survival guide to help you adapt like a pro.

Where cultures meet and friendships grow.

We organise regular informal cafés for participants and locals to:

Exchange languages
Play cultural games
Share food, stories, and traditions

These are fun, no-pressure spaces to build community and improve communication skills.

Tell your story, your way.

Want to create a vlog, social media story, or project diary? We support you with:

Editing tools and templates
Storyboarding and interview tips
Platforms to publish your story

This is great for Erasmus+ dissemination and ESC storytelling.